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freezer not freezing repair Montreal Laval

Freezer Not Freezing? Causes, What to Check and Professional Repair

A freezer that is not cold enough lets ice cream soften, ice cubes melt and frozen food thaw. Sometimes the fridge section warms up at the same time; sometimes only the freezer is affected.

Joseph Services repairs freezers and fridge-freezers that are not freezing in homes across Montréal, Laval and the South Shore.

What to Check Before You Call

  1. Check the freezer temperature setting. A freezer should be at about −18 °C (0 °F).
  2. Make sure the freezer door closes fully and the gasket is not torn or blocked by packages.
  3. Do not block the air vents inside the freezer with food.
  4. Listen for the freezer fan when the door is closed. If it is silent, or you see thick frost on the back wall, call a technician.
  5. Clean dust from the condenser coils if they are easy and safe to reach.

Move frozen food to another freezer or a cooler with ice while you wait for the repair.

Common Reasons a Freezer Stops Freezing

Evaporator Fan Motor

The evaporator fan pushes air across the cold coils. If the fan stops, the freezer warms up even though the compressor runs.

Defrost System Failure

A failed defrost heater, defrost sensor or control lets the coils become blocked with ice. Thick frost on the back panel is a common sign.

Condenser Coils or Condenser Fan

Dust-covered coils or a failed condenser fan prevent the system from releasing heat, reducing cooling in both sections.

Temperature Sensor or Control Board

A faulty thermistor or electronic control can stop the compressor or fans from running when they should.

Compressor, Start Relay or Inverter Board

If the compressor does not run, or clicks on and off, the start relay, inverter board or compressor may be at fault. We test these before recommending a repair.

How We Repair a Freezer That Is Not Freezing

We check temperatures, fans, the defrost system, sensors and the compressor circuit to find the real cause. You receive a clear explanation and a flat-rate price before we start, and we use the correct part for your model.

Why Homeowners Choose Joseph Services

  • Flat-rate pricing: a set visit and diagnosis fee, then one flat repair price that includes parts. If you go ahead, the diagnosis fee you already paid is deducted from the repair price. No hourly surprises.
  • 90-day warranty on parts and labour for every repair.
  • All major brands: LG, Samsung, Whirlpool, Bosch, GE, Maytag, KitchenAid, Frigidaire, Kenmore, Sub-Zero and more.
  • In-home service in Montréal, Laval and the South Shore, 7 days a week from 6 am to 10 pm.
  • Payment on site when the job is done, with an invoice right away.

Book Freezer Repair with Joseph Services

Call 514-608-0650 or book online. We are open 7 days a week, 6 am to 10 pm, and serve homes across Montréal, Laval and the South Shore.